Shen London
All Products are delivered by private courier, Fedex or Royal Mail and must be signed for by you, or the person that you have told us will accept delivery on your behalf. The individual accepting delivery may also be required to provide proof of identification in order to receive the Products. It is your responsibility to check, or ensure the person you nominate to accept delivery has checked, that the parcel containing your Products has not been tampered with in any way before accepting delivery.
The time for delivery will depend on how long it will take us to obtain the materials required to manufacture your Product, or if applicable, whether we already have the Product in stock. We will contact you (usually by e-mail) with a delivery date no later than when your Products are dispatched.
For delivery to destinations in the UK, delivery for Products made to order will usually take place within 6 to 8 weeks after the date on which the Contract has been formed or we have received your payment (whichever is later). However, if we already have the Product in stock, then the estimated delivery time for destinations in the UK will be shorter than this and you will usually receive your Product:
- within 3 working days for deliveries to Mainland England or Wales;
- within 4 working days for deliveries to Scotland; and
- within 5 working days for deliveries to the Channel Islands (depending on the delivery method used).
Please note that delivery to destinations outside the UK may take longer. Occasionally our delivery may be affected by an Event Outside Our Control (see clause 14 for our responsibilities when this happens).
If you (or the person you have nominated to accept delivery) are not available at the delivery address to take delivery on the delivery date we have notified to you:
a) (due to their high value) the Products will be returned to us (at our cost) and you will need to contact us to rearrange delivery; and
b) you may be charged for any delivery costs that we incur in respect of further attempts to deliver the Products to you.
Delivery of your order shall be complete when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.
Please note we cannot guarantee delivery by a specific date within the estimated delivery period (even if you notify us of any such request when placing your order).
International delivery
This section only applies if you would like your Products to be delivered to a destination outside of the UK.
If you would like us to deliver your Products to a destination outside the UK, please contact us using the contact details set out in clause 17.3 before placing your order. We will try to accommodate any such request, but we reserve the right, at our discretion, to decline any such request made or order received.
If you order Products from us for delivery to a destination outside the UK:
(a) please note that additional delivery charges may apply (see clause 8.2 for further information);
(b) the time for delivery may be longer than that set out in clause 6.2. We will provide you with an estimated time for delivery when you contact us pursuant to clause 7.1 or we contact you;
(c) your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount;
(d) you will be solely responsible for payment of any such import duties and taxes referenced in clause 7.2(c) above. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes;
(e) you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you do not comply with any such law; and
(f) if you return any Products to us from a destination outside the UK, you must ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect.
Nothing in these Terms shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident. Please see our terms and conditions of sale.
